Refund and Returns Policy
Last updated: 5 November 2026
How we handle damaged, faulty or wrong books, returns and refunds.
Damaged or faulty books
If a book arrives damaged, or has a printing fault such as missing or repeated pages, message us within 7 days of delivery with your order number and a photo of the problem. We will send you a replacement copy at no extra cost.
Wrong book received
If you receive a different book from the one you ordered, tell us within 7 days and we will send the correct book.
Other returns
For any other return, please contact us before sending a book back so we can agree on what to do.
Refunds
If a replacement is not possible, we refund the price of the book to the account or wallet you paid from (bank transfer, JazzCash or Easypaisa).
Need help with an order?
How to contact us
WhatsApp: 0300-6692870
Email: mariasaleem.author@gmail.com