Help & FAQs
Answers to common questions about ordering, payment, delivery and our books.
How to order
- Choose your booksAdd them to the cart, or message us on WhatsApp.
- Pay in advanceBank transfer, JazzCash or Easypaisa.
- Send the screenshotOn WhatsApp with your delivery address.
- We dispatchYour order is sent after payment is confirmed.
Ordering and payment
Do you offer cash on delivery?
No. Payment must be made in advance.
How can I pay?
By bank transfer to our HBL account (Maria Saleem), or by JazzCash or Easypaisa to 0300-6692870 (Waqas Saleem). The account details are on the Delivery & Payment page and shown again at checkout.
What do I do after paying?
Send the payment screenshot on WhatsApp (0300-6692870 or 0322-6048002) with your order number and delivery address. Your order is dispatched once the payment is confirmed.
Can I order on WhatsApp instead of the website?
Yes. Message us the book titles and your delivery address on WhatsApp: 0300-6692870 or 0322-6048002.
Do schools get special prices?
Yes. Send your school name, the book titles and quantities on WhatsApp or email and we will reply with a quotation.
Delivery
How long does delivery take?
Usually 2 to 5 working days after dispatch, depending on your city.
Do you deliver outside Pakistan?
Yes. Please contact us on WhatsApp or email for international shipping charges.
Books
Which book is right for my exam?
Search by your syllabus code (for example 9866 or 0539) in the search bar, or see the list on My Books.
Are there video solutions?
Many books include QR codes that link to video explanations and solutions on the Urdu with Maria Saleem YouTube channel.
What if a book arrives damaged?
Message us on WhatsApp within 7 days with a photo and we will replace it. See the returns policy.
Are the books original?
Yes. All books are original copies from the publisher, Aina Saroash Publishers.
Still have a question?
Message us on WhatsApp and we will help you choose the right book.